Manage the eSports trading operation, working with the existing trading department to ensure maximum efficiency over the product.
Manage PDP’s to train and develop trading team members whilst carrying out rolling appraisals.
Conduct regular reporting on key KPI’s and use data to drive decision making. Using this data to identify key strengths and weaknesses in our products.
Review and refine onboarding processes to help train and develop new talent in the team.
Take ownership of all eSports Trading issues, working closely with key stakeholders to ensure issues are resolved speedily and within our SLA’s.
Communicate with our Trading Support team over error corrections and goodwill gestures; ensuring details are communicated promptly, as well as making informed decisions with the Client and Business needs in mind.
Communicate with a variety of technical providers and feed providers regarding current or historic issues, clearly and efficiently communicating the impact and severity.
Represent the eSports department during live Major Incidents. Escalating any critical issues to the Head of Trading and other key stakeholders
Create and manage the Trading process flows; keeping them updated and applicable for all of our clients.
Create and manage trading strategies for our clients and department as a whole.
Coping under pressure – you have experience working in a fast-paced, high-pressure role with demonstrated success
Customer-focused outlook – you are able to consider the needs of our partners when making any decision that could impact their Business and/or our profitability
Continuous improvement - you process an analytical mindset to identify and solve recurring issues that drive continuous improvement across the Trading floor
Prioritisation – you are comfortable digesting vast amounts of information quickly, prioritising work logically and delegating tasks to individuals
Flexibility – you understand that we will operate as a 24/7 support team, and there will be a requirement to be available if required whenever an issue is escalated to a higher priority
Communication – you are comfortable communicating (verbally and in writing) with audiences of all levels and adjust your approach accordingly. This includes working with employees and clients whom English is not their first language.
Experience – you have experience working in the Sportsbook industry, ideally within trading and with an eSports background. Experience in both a B2b and B2c environment is preferential but not essential.
Management – you possess strong interpersonal skills and can use these to motivate and develop your line reports. Proven experience of managing large trading teams is a must